Refund policy
Online Returns, Refunds & Exchanges Policy
RETURNS / EXCHANGES FOR FURNITURE, BBQ’S AND LARGE ITEMS
DAMAGED ITEMS
Although we try to ensure our packaging protects your goods throughout their journey, there are rare occasions when items may become damaged in transit. We do ask that you check you have the correct items and look for signs of damage prior to signing for the goods. Please note any concerns on the delivery note before the driver leaves. All collection costs will be met by Rosebank Garden Centre when an item is damaged or incorrectly delivered ONLY if this is noted on the delivery note at the time of delivery. We reserve the right to offer replacement parts or to repair an item. Our policy is to first see if a replacement part is available, as this is the quickest way to resolve any issues, and we have found in most cases that it is more convenient for the customer. If this can not be done then a full refund will be given.
If absent on delivery
Although we try to ensure our packaging protects your goods throughout their journey, there are rare occasions when items may become damaged in transit. Please check goods within 7 days of receipt and report with photographic evidence any damages to info@rosebankgardencentre.co.uk. All collection costs will be met by Rosebank Garden Centre when an item is damaged or incorrectly delivered ONLY if this is reported within 7 days of receipt. We reserve the right to offer replacement parts or to repair an item. Our policy is to first see if a replacement part is available, as this is the quickest way to resolve any issues, and we have found in most cases that it is more convenient for the customer. If this can not be done then a full refund will be given.
SECOND THOUGHTS
If you simply change your mind about your item(s), then please contact Rosebank Garden Centre on 01555 860221 or email us at info@rosebankgardencentre.co.uk within 14 days off receipt of goods for a full refund or exchange. We will only accept returns that are unused, in the original packaging and in a re-saleable condition. If an uplift is required charges will be applied. The collection costs are based on your postcode and will be advised by our in house team.
In-store Returns, Refunds & Exchanges Policy
FAULTY ITEMS
A valid receipt must be presented within 30 days of purchase for a product return or exchange to be considered for faulty items.
SECOND THOUGHTS
If you simply change your mind about your purchased item(s), then please visit us in-store within 14 days of receipt for a full refund or exchange. We will only accept returns that are unused, in the original packaging and in a re-saleable condition.
PROCESSING REFUNDS
Once goods have been returned refunds will be given via the original method of payment and at the same price as the original sale (including any discounts/special offer reductions).
Christmas Returns Policy
Please ask for a gift receipt if you are buying your items as gifts.
Any items purchased between the 1st October to the 24th December can be returned until the 14th of January.
If you've changed your mind and need to return an item, you have 30 days from the date of purchase to return your item(s). In-line with our returns policy, your item(s) need to be: Unused and with all parts, in its original packaging (with the tags if applicable), in a resaleable condition and with its proof of purchase. You’ll also need to return any free items that came with the product.
If the item does not meet all of these conditions, we will be unable to process the refund.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 10 working days to appear back in your account.